An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Amazon has published the Voice Process Associate Recruitment 2023 Notification on the official website. Amazon is going to recruit International Voice Process Associate and various no. of vacancies. Online applications are invited from the eligible candidates on the official website and the last date to apply online is 25-04-2023.
Amazon has announced the vacancies for various International Voice Process Associate posts and all the essential details along with the Recruitment Notification 2023. The online registration process lasts till 25-04-2023. We have tabulated below the essential details of the Recruitment to give you a brief.
Recruiting Body:- Amazon
No. of Posts:- Various
Application Form:- Online
Selection Process:- Interview
Category:- Govt Job
Official Website:- https://www.amazon.jobs/en/
The online application process for Amzon Recruitment 2023 has been initiated on the
official website. All candidates who are willing to apply can apply online for the posts. The direct link to apply for the Amazon International Voice Process Associate Recruitment 2023 has been updated below which will redirect you to the official website. (Apply on or before 25-04-2023)
Knowledge and Skills Required
•Excellent communication skills (written and verbal)
•Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
•Good comprehension skills ability to clearly understand and state the issues customers present
•Ability to concentrate follow customers issues without distraction to resolution
•Good composition skills ability to compose a grammatically correct, concise, and accurate written response
•Work successfully in a team environment as well as independently
•Ability to use a desktop computer system
•Familiarity with Windows XP, Microsoft •Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
•Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
•Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
•Ability to successfully adapt to changes in the work environment
•Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
•Ability to empathize with and prioritize customer needs
•Demonstrates interpersonal skills with a diverse customer base
•Demonstrates conflict resolution, negotiation, and de-escalation skills
•Demonstrates ownership to resolve challenging customer issues, escalating when necessary
•Ability to determine customer needs and provide appropriate solutions
•Maintain regular and reliable attendance, including the daily schedule as assigned
•Flexible with the working schedule; may be expected to work weekends, holidays and events
•Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
•Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
•Ability to approach problems logically and rationally
• Action oriented and self-disciplined
Organized and detail-oriented
•Ability to quickly and effectively prioritize work time in various departments to meet business need
•Ability to maintain composure in highly escalated situations
•Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
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